Shipping policy
1. Order Processing
All orders are processed within 1–3 business days after payment has been received.
Orders are not processed, shipped, or delivered on weekends or public holidays.
If we experience a high volume of orders or any delays, we will notify you via email.
2. Delivery Options & Timeframes
We offer nationwide delivery across South Africa using trusted courier partners.
- Major Cities: 1-3 business days
- Outlying or Rural Areas: 3-5 business days
Please note that delivery times may vary depending on location, courier delays, or public holidays.
3. Shipping Fees
Shipping rates are calculated at checkout based on your delivery address and Rand total.
We offer free shipping on orders over R 1000.
Alternatively, flat-rate shipping can be applied, e.g.:
- Standard Delivery: R100 (nationwide)
- Pargo point collection: R 70 (nationwide)
4. Order Tracking
Once your order has been shipped, you will receive a tracking number and courier link via email or SMS so you can monitor your delivery status in real time.
5. Shipping Address
Please ensure your shipping details are correct before checkout. We cannot be held responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
6. Damaged or Lost Parcels
If your parcel arrives damaged, please notify us within 48 hours of delivery with photos of the packaging and product. If your order is lost in transit, we will work directly with the courier to locate or replace it at no extra cost.
7. International Shipping
Currently, we only ship within South Africa. For international inquiries, please contact us directly at info@selfcaresanctuary.co.za.
8. Contact Us
If you have any questions about shipping, please reach out to us at:
Email address: info@selfcaresanctuary.co.za
Contact number: 0834720923